Welcome to Infotact Solutions. We strive to provide high-quality educational programs, internship opportunities, and digital learning experiences. This policy explains the conditions under which refunds may be requested and processed.
By purchasing any course, internship, training program, workshop, or other digital service from Infotact Solutions, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.
This Cancellation and Refund Policy applies to payments made for:
This policy does not apply to third-party products or services that may be offered through external partners unless explicitly stated.
We are confident in the quality of our learning content. Therefore, eligible online courses are covered by our 7-Day Money-Back Guarantee.
A customer is eligible for a 100% refund if all of the following conditions are satisfied:
If your refund request is approved:
Internship programs offered by Infotact Solutions involve immediate allocation of mentors, technical resources, project environments, administrative processing, and learning platform access. Accordingly, the following policy applies.
If your internship onboarding has not yet started, refund requests may be considered on a case-by-case basis at the sole discretion of Infotact Solutions. Approval of a refund before onboarding is not guaranteed and depends upon administrative processing, resource allocation status, and other operational considerations.
No refund will be provided once the internship onboarding process has been completed. For the purpose of this policy, onboarding includes one or more of the following:
Once any of the above services have been provided, the internship fee becomes strictly non-refundable.
This policy applies regardless of:
Unless expressly stated otherwise, the following payments are non-refundable:
If you have been charged multiple times due to a payment gateway issue or technical error, please notify us immediately. Upon successful verification, the duplicate payment will be refunded using the original payment method.
Customers may request cancellation before accessing the purchased service.
Once substantial access has been provided or internship onboarding has commenced, cancellation does not automatically qualify for a refund and will be governed entirely by this Cancellation and Refund Policy.
Eligible refund requests must be submitted through email. Your request should include:
Incomplete requests may require additional verification before processing.
Each refund request is reviewed individually by our support team. During the review process, we may verify:
Additional information may be requested before a final decision is made. The decision of Infotact Solutions regarding refund eligibility shall be final.
Infotact Solutions reserves the right to reject any refund request if:
Infotact Solutions reserves the right to amend, modify, suspend, or replace this Cancellation and Refund Policy at any time without prior notice. Any changes become effective immediately upon publication on our website. Continued use of our services after such changes constitutes acceptance of the revised policy.
For any questions regarding this Cancellation and Refund Policy or to request a refund, please contact the appropriate department.
For general inquiries regarding our services, platform, or policies.
support@infotact.inFor refund requests related to online courses, bootcamps, workshops, and certification programs.
support@infotact.inFor internship enrollment, onboarding status, fees, policies, or refund inquiries.
internships@infotact.inFor payment confirmations, duplicate transactions, invoices, billing disputes, or gateway issues.
billing@infotact.inFor dashboard access, LMS, certificates, login problems, learning resources, or technical assistance.
techsupport@infotact.inFor legal notices, compliance matters, privacy concerns, policy clarification, or legal communications.
legal@infotact.inMonday – Friday: 9:00 AM – 6:00 PM (IST)
Support requests received outside business hours or on public holidays will be addressed on the next working day. Our team aims to respond to all inquiries within 2–5 business days, although response times may vary depending on inquiry volume and the complexity of the request.
Infotact Solutions is committed to handling every genuine refund request fairly, transparently, and in accordance with this Cancellation and Refund Policy.
Related policies: Terms & Conditions · Privacy Policy